There is frequently a need for internal managers, salespeople and technical support people to present to others in a training capacity -- colleagues, customers or the public. And yet, just as frequently, these subject matter experts have limited presentation and training skills. This course is designed to impart the fundamentals of training others.
Course Content
* establishing a productive learning environment
* understanding and managing adult learning styles
* strategies for keeping learners engaged
* how to present content effectively
* handling learner questions
* managing group behavior
* identifying causes of learner resistance
Who Should Attend
Anyone -- salespeople, technical subject matter experts, corporate managers -- who needs to transfer knowledge to others with the objective of changing behavior.
Length: 2 days
